NUSO eFramework
A virtualised, modular UC appliance delivering collaboration services on a single unified platform — pre-installed, web-accessible and enterprise-ready.
NUSO eFramework is a virtualised appliance hosting multiple unified collaboration services on a common platform. It ships as a pre-installed OVA/OVF virtual machine, built on a free Linux kernel with a built-in database, which removes the need for third-party software. All applications are web-based and accessible from any standard browser — Chrome, Firefox or Safari. The modular architecture makes deployment straightforward and scales without limits.
NUSO architecture modules
Attendant Console Pro
Professional attendant console for high-volume call handling.
IVR & Automated Attendant
Interactive voice response and automated call routing.
Queue Management
Intelligent call queue distribution and handling.
Supervisor Console
Real-time monitoring and supervision of agent activity.
Voice & Video Recording
Capture voice and video interactions for compliance.
Billing & Accounting
Integrated billing and call accounting services.
FAX Server
Built-in fax server for digital document transmission.
Why NUSO
Zero Third-Party Dependencies
Built-in Linux kernel and database — deploy without licensing additional software.
Browser-Based Administration
Manage all services from any standard web browser — no client installation required.
ISO 9001:2015 Certified Partner
NUSO (formerly Mida Solutions) is globally ISO-certified, ensuring quality-assured delivery.
Let's talk
Book a free consultation with our NUSO specialists.